March is International Women’s Month – Carol

Happy International Women’s Month

Carol Pappalardo: From Assistant Bookkeeper to Director of Customer Support

March is Women’s History Month.  In light of this, we are proud to honor Carol Pappalardo.

Carol is the Director of Customer Support at Freight Management Systems.  She has been with the company for over 17 years. That’s a long career in transportation logistics. But in some ways it’s Carol’s second career.  Before joining FMS, she had another full-length career.

“I had been in the hotel and motel industry for close to 20 years with my husband,” she explains. “We worked with a company that purchased distressed properties. We then refurbished them and hired and trained new management. We were in between properties when I wanted work, and I found a position in a transportation brokerage as an assistant bookkeeper.”

In an interesting way that bookkeeping job brought her career full circle.  When Carol was still in school, she thought that she would one day enter the accounting profession.

Eventually Carol and her husband decided they were ready to shift gears. They left the hotel and motel industry in the rear view mirror.  Carol returned to work in the transportation brokerage industry full-time. The rest, as they say, is history.

She says that what she loves most about her work at FMS is “the camaraderie with our customers when I am able to assist them to resolve an issue.” In her spare time, the self-described “quiet soul” enjoys resolving crossword puzzles. She also likes reading, crocheting, taking walks with her dog, and spending time with her wonderful husband of 44 years.

FMS is so glad she’s teamed-up with us for the long haul. We are grateful for the outstanding customer service she provides day-in and day-out, year after year.



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